HelpTooly service · Live chat and human handoff
Keep a real person within reach.
On supported plans, HelpTooly lets an authorized business user take over a live website conversation. The team can review the context already collected and continue the conversation when a question needs personal attention.
How the workflow moves
From customer question to team action.
- 01
The conversation starts
The chatbot handles the routine opening of the website conversation.
- 02
Human help is needed
The visitor or workflow reaches a point where an authorized team member should help.
- 03
The team steps in
An authorized user continues the conversation through the protected client workspace.
What it includes
Practical controls, not a black box.
- Live conversation workspace
- Authorized team access
- Existing conversation context
- Conversation status controls
- Supported-plan access
Service questions
Clear answers before setup.
Can the chatbot transfer a conversation to a person?+
Supported plans include live chat and human takeover for authorized team members.
Can the team see the earlier conversation?+
Yes. The live workspace preserves the conversation context available to the authorized user.
Is a team member always available?+
Availability depends on the business. HelpTooly keeps the handoff workflow available but does not guarantee that a person is online.